Last Updated: January 2025

Sierra Nueva Roofing Systems (“we,” “our,” “us”)

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with Sierra Nueva Roofing Systems, including our website, forms, booking pages, and communication systems.

1. Information We Collect

Personal Information

We may collect the following information when you submit a form or interact with our system:

Name

Email address

Phone number

Company name

Any information submitted through our forms, booking pages, or communication tools

Automatically Collected Information

Our website may collect:

IP address

Browser type

Device type

Pages visited

Date and time of visits

Referral source

Communication Data

We may collect and store information exchanged through:

SMS messages

Phone calls

Voicemail

Automated replies

Email communication

2. How We Use Your Information

We use your information to:

Respond to your inquiry or demo request

Schedule and manage appointments

Provide customer support

Deliver automated reminders, confirmations, and follow-up messages

Improve our website and services

Send updates about our system or your account

Comply with legal obligations

We do not sell your information. Ever.

3. SMS & Phone Communication Consent

By submitting your phone number on any Sierra Nueva form, booking page, or website, you provide express consent to receive:

SMS text messages

Phone calls

Automated or pre-recorded messages

Appointment reminders

Follow-up messages

System updates

Occasional promotional messages

Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP.
You may opt out of emails by clicking Unsubscribe in any message.

4. How We Share Your Information

We may share your information only with:

Service providers that help operate our automation, booking, and communication systems

Analytics partners to improve website performance

Legal authorities if required by law

Internal team members as necessary to deliver services

We do not sell, rent, or trade your personal information to third parties.

5. Cookies & Tracking Technologies

We may use cookies or similar tracking tools to:

Analyze site traffic

Improve user experience

Track conversions

Support advertising or analytics

You can disable cookies in your browser settings at any time.

6. Data Security

We use commercially reasonable security methods to protect your data.
However, no system is 100% secure, and we cannot guarantee complete protection.

7. Data Retention

We keep your information only as long as necessary to:

Provide services

Maintain compliance with legal obligations

Support legitimate business needs

You may request deletion at any time.

8. Your Rights

Depending on your location, you may have the right to:

Access the information we hold about you

Request corrections

Request deletion

Restrict or object to certain processing

Request a copy of your stored data

Opt out of communications

To exercise these rights, contact us at:
[email protected]

9. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect information from minors.

10. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy at any time.
Any changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Sierra Nueva
[email protected]
+1 888-338-3421