Last Updated: January 2025

Sierra Nueva Roofing Systems (“we,” “our,” “us”)

These Terms of Service (“Terms”) govern your access and use of Sierra Nueva Roofing Systems, including our website, booking pages, forms, communication tools, and automated services. By using our services, you agree to these Terms.

If you do not agree, do not use our website or services.

1. Services Provided

Sierra Nueva Roofing Systems provides:

Lead communication automation

Missed call text-back

Appointment scheduling

No-show reminder systems

Follow-up workflows

Lead tracking dashboards

We reserve the right to modify, improve, or discontinue any part of the service at any time.

2. User Responsibilities

By using our services, you agree to:

Provide accurate and complete information

Not misuse or attempt to disrupt our systems

Only use the platform for lawful business purposes

Respect the privacy of any individuals you communicate with via our system

You are responsible for ensuring the accuracy of messages you send through our platform.

3. Payment Terms

If you purchase our services, you agree to the following:

A one-time setup fee of $750

A recurring monthly service fee of $500

Payments are due at the time of billing

Fees are non-refundable unless otherwise required by law

We may suspend or terminate access for non-payment.

4. SMS & Phone Consent (TCPA Compliance)

By submitting your phone number on any Sierra Nueva form, booking page, or website, you provide express consent for:

SMS text messages

Phone calls

Automated or pre-recorded messages

Appointment reminders

Follow-up messages

System notifications

Promotional messages

Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP.

You acknowledge that consent is not a condition of purchase.

5. Data & Privacy

Your use of our services is also governed by our Privacy Policy.
By using our platform, you agree that we may collect and store your information as described there.

6. Third-Party Services

We may use third-party platforms to deliver our services, such as:

HighLevel (GoHighLevel)

Email providers

SMS carriers

Analytics services

We are not responsible for outages or performance issues caused by third parties.

7. Disclaimer of Warranties

We provide the service “as is” without warranties of any kind, including:

No guarantee of increased revenue

No guarantee of specific results

No guarantee of uninterrupted service

We do not control homeowner responsiveness, lead quality, or your internal sales performance.

8. Limitation of Liability

To the maximum extent permitted by law, Sierra Nueva Roofing Systems is not liable for:

Lost revenue

Missed appointments

Failed follow-ups

Data loss

Service interruptions

Damages arising from SMS deliverability or carrier filtering

Business losses of any kind

Your sole remedy for issues with the service is to stop using it.

9. Cancellation & Termination

You may cancel at any time by contacting us.
Service will continue through the end of your billing period.

We reserve the right to terminate access for:

Violation of these Terms

Illegal or harmful activity

Abuse of the communication system

Non-payment

10. Changes to These Terms

We may update these Terms at any time.
Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the service means you accept the updated Terms.

11. Contact Us

For questions about these Terms, contact us at:

Sierra Nueva
[email protected]
+1 888-338-3421